FAQ – Frequently Asked Questions
- What is the process to get a quotation?
To provide an accurate quote, please share your design drawings or a physical sample. For us to better assist with mold design, kindly include your estimated annual usage and material requirements. If the material is undecided, please describe the operating environment (e.g., exposure to chemicals, temperature extremes, or required certifications) so we can suggest suitable options.
- What is the lead time for a new mold?
For prototype molds, the typical lead time is 2-4 weeks. Production molds, which are designed for higher volumes and durability, generally take 6-8 weeks to complete.
- What is the lead time for parts after the mold is ready?
Once we receive your order and the mold is ready, most parts can be shipped within 3-4 weeks. The exact timeline depends on the order quantity and complexity.
- Can you match my custom color requirements?
Yes, we can precisely match custom colors. Please provide a physical sample or Pantone code for the most accurate result.
- How do you protect the confidentiality of my designs?
Client confidentiality is a top priority. We are happy to sign a Non-Disclosure Agreement (NDA) before reviewing any designs. All custom molds are exclusively used for your projects and will never be shared with or used for other clients.
- What file formats do you accept for quotes?
We accept 3D CAD files in ProE (.prt), IGES (.igs), STEP (.stp), Parasolid (.x_t), and .stl formats. We strongly recommend submitting a 2D drawing alongside your 3D model to clarify critical dimensions and tolerances.
- Do you have a Minimum Order Quantity (MOQ)?
Yes, an MOQ is typically required for custom molding projects. It is determined by factors like mold cost and production efficiency. Orders below the MOQ may incur a small surcharge to cover machine setup costs.
- Do you offer finishing and secondary processes?
Yes, we offer a wide range of surface finishing and secondary processing options (such as painting, printing, and laser engraving). For a complete list, please visit our Finishes page under the “Resources” section on our website.
- How do I select the right material for my part?
When selecting a material, key factors to consider include mechanical properties (like tensile strength and impact resistance), thermal/chemical resistance, molding characteristics, regulatory certifications, and cost. Our engineering team is available to provide complimentary material selection support based on your specific application.
- Have more questions?
If you have further questions about our custom plastic and rubber molding services, please call us or submit an inquiry through our contact form. We are here to help!